Privacy Policy

Who we are

This policy applies to Luxe Estate Housekeeping and to this website. You can reach us at concierge@yourdomain.com, by phone at (480) 555-0174, or by mail at 7014 E Camelback Rd, Suite 1400, Scottsdale, AZ 85251.

Information we collect

We only collect what we need to respond to you and provide our services.

• Contact details you give us, such as your name, email address, phone number and address.
• Details about the service you are requesting, entered in quote, booking or contact forms.
• Technical data such as browser type, device and pages visited, collected through cookies you allow.
• Records of our communications with you, including calls, emails and messages.

How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes or appointments.
• Deliver, schedule and follow up on the services you request.
• Send service reminders and, where you have agreed, occasional offers.
• Improve our website and meet our legal and regulatory obligations.

Sharing

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.

Retention and security

We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.

Information inside client homes

Anything our staff see or hear inside a client home is confidential and covered by the non-disclosure agreement every employee signs. We never record, photograph or share personal documents, people, art collections or security systems. Visit report photos are limited to areas named in your house manual and are stored in an access-controlled system.

Keys, codes and access details

Physical keys are stored in a locked, access-logged cabinet on coded tags that never show an address. Alarm and gate codes are stored in an encrypted vault visible only to your assigned estate manager and lead housekeeper, and are deleted within 30 days of the end of service.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.