Hotel discipline, brought home
Founded in 2014 by a former resort executive housekeeper, Luxe cares for many of the Valley's most private residences.
Our story
It began with a guest asking for help at home
For eleven years Celeste Arriaga ran housekeeping at two of Scottsdale's best-known resorts. Guests would stop her in the corridor and ask a version of the same question: could her team look after their homes the way they looked after the suites?
In 2014 she said yes to one of them, a Paradise Valley family with a house full of stone, art and grandchildren. Word travelled the way it does in this town, quietly and between friends. By 2017 Luxe had twenty housekeepers and a training residence in McCormick Ranch.
Today more than eighty W-2 housekeepers, estate managers and specialists care for residences from Arcadia to Desert Mountain. The principles have not changed: write everything down, keep the same people in each home, and never talk about the people we work for.
What we hold ourselves to
Four values, printed inside every house manual and repeated at every training session.
Discretion before display
We are proud of our work and quiet about our clients. No names, no photos, no stories, ever.
Written, not remembered
Every standard lives in a house manual. Quality should never depend on who is having a good day.
Care for the carers
W-2 employment, health benefits, paid training and fair schedules. Respected people do respectful work.
Materials first
We learn what a surface is before we clean it, and we say so when a specialist should take over.
- Estates and residences cared for since 2014
- 1,140+
- Average rating from 612 verified client reviews
- 4.9
- Of recurring clients renew year after year
- 97.4%
- Of estate protocol training before any visit
- 80 hrs
The people behind the house
Leadership and senior leads
Every member of our leadership team still walks client homes each week.
Celeste Arriaga Founder and Principal
Former executive housekeeper at two Scottsdale resorts. Founded Luxe in 2014 after years of being asked to care for guests' own homes.
Marcus Whitfield Director of Estate Operations
Leads scheduling, staffing and quality for more than 80 housekeepers across the Valley. Fifteen years in luxury hospitality.
Priya Venkataraman Head of Client Relations
Oversees every estate manager and personally reviews each new house manual before the first visit.
Rosa Delgado-Ortiz Senior Lead Housekeeper
Fourteen years in private homes. Trains new leads on natural stone, antiques and linen care.
Noémie Laurent Training and Standards Lead
Runs our 80-hour estate protocol program and the training residence in McCormick Ranch.
Julian Okafor Estate Manager, North Scottsdale
Manages client relationships from DC Ranch to Desert Mountain and leads our north team.
Fewer than 1 in 30 applicants
How we vet every housekeeper
Five stages, repeated background screening every year, and your approval before anyone joins your team.
Stage one
Referral and interview
Most candidates come by referral from hotels and private households. Two interviews, one with our founder or operations director.
Stage two
Background and references
Federal and state background checks, identity verification and at least three verified professional references. Re-screened every year.
Stage three
Skills trial
A paid, supervised trial at our training residence covering stone, linens, glass and fine furnishings.
Stage four
80 hours of estate protocol
Discretion, key custody, security systems, photography rules and the care of art and antiques.
Stage five
Shadowing and your approval
New housekeepers shadow a senior lead in your home. They only join your team once you are comfortable.
- IICRC-certifiedTextile and stone technicians
- Bonded to $5MPlus inland marine cover
- Annual re-screeningFederal and state checks
- Green Seal productsFragrance-free on request
- NDA as standardSigned by every employee
- W-2 employees onlyNo subcontractors, ever
Meet us at your home
A private, no-obligation consultation with an estate manager, and a written proposal within two business days.
Rated 4.9 from 612 reviews. Bonded to $5M. NDA on every visit.